Support

Troubleshooting and Support procedure (Get Support):

1. Make sure that you are running the latest version of the product on all your members or personal PCs. You can download the latest product release by clicking here.

2. Update your Office/Outlook with the latest updates that improve the stability and security of Microsoft Office. Click here to go to Microsoft Outlook Office Online website.

3. Check Systems Requirements.

4. Refer to Installation procedure.

5. Search the product FAQ.

6. Contacting Support: If you cannot solve your problem by any of the previous steps then please send the Bug Report email (Outlook Help -> AboutProduct -> Bug Report) to support@4team.biz, or submit the Online Support Form, or use LiveHelp with the following information:

• A detailed description of the problem. Include the steps you have taken to attempt to solve the problem already and, where appropriate, the steps to take in order to repeat the problem.

• The Product version that you are running (Outlook Help menu -> 4Team About -> Voice2mail).

• The Microsoft Outlook version that you are running (Outlook Help -> About Microsoft Office Outlook).

• The operating system and Office/Outlook version of the computer running the product.

• Screenshots if available (press PrintScrn on the keyboard and paste (Ctrl + V) to the Word or any available picture editor).

Note: Please remember to keep all of the conversation history when you reply to our emails.

Click here to submit the Online Support Form.

We provide full support for trial and full version of ShareO / ShareCalendar / ShareContacts:

• By Online Support Form.

• By “Live Help” at www.4team.biz. (this is quickest method)

• By email at: support@4team.biz

• By telephone at: +1 (954) 796-8161. (only simple questions like product functionality, activations problems, sales questions)

To buy the license if your team grows, please click here.*

Be sure that your computer is online if you want to use this page for orders and support.

• All our customers who purchased the program or added a new license are eligible to get free updates for one year from the last purchase date.

• If you are looking for other 4Team products for Microsoft Outlook, you can get them at significantly discounted prices; just send us an email with your order number, product name, and number of licenses that you wish to purchase.

!!! Note: We do not provide support for Microsoft Outlook; please refer to the resources at Microsoft web site.

* Be sure that your computer is connected to the Internet if you want to use this page for orders and support.